Customer Help

If talking to a real-life human is more your thing,
you can reach our Customer Happiness Team via email (below).


Delivery & Collection

Where are you located?

In sunny Orrell in Wigan, we are roughly about 25 miles from Manchester City Centre and about 20 miles from Liverpool City Centre.

When can I can collect my order?

When booking you can choose an available date and collection time slot to suit you.

Where can I collect my order?

You can collect your order from us at 5 Heyes Road, Orrell, Wigan WN5 8RJ.

We are roughly about 25 miles from Manchester City Centre and about 20 miles from Liverpool City Centre.

How far do you deliver and how much is delivery?

Artisan Boxes, Hampers and Gifts

Soon we will be launching our Artisan Boxes, Hampers and Gifts with free overnight delivery to mainland UK: England, Wales and Scotland... yes we are excited too! please keep your eyes peeled for that!

Graze Cups, Breakfast Boxes, Grazing Boards, Everything Else...

We can deliver up to a 30 mile radius which covers most of Greater Manchester, Cheshire, Merseyside and South Lancashire, delivery costs within 5 miles is £3.5, 5-15 miles will be £10, 15-30 miles will be £25. Alternatively you can collect from us for free.

Outside of this area?

If you are outside of this area then you can collect from us for free or if your order is likely to be over £500 then please contact us for a bespoke quote.

What if I'm not in?

Ideally we would like you to be in to receive your order but if you're not then we always ask for your safe place or we can leave with a neighbour.

Remember, you need to consume your food within 3 hours unless you can refrigerate it.

Natasha's Law and Allergen Info

Are you up to date with Natasha's Law and how do you deal with allergens and dietary requirements?

Absolutely we are, we are fully trained and certified. It is imperative that you let us know your dietary requirements and allergens when booking.

Do you cater for Vegetarians, Vegan's, Halal etc?

Yes, please let us know your requirements and we'll do our best to help.

Can I eat cheese and charcuterie when I'm pregnant?

We aren't medically trained and so we cannot offer any official advice, we recommend you speak to your doctor, midwife and referring to the NHS Website to make sure you’re comfortable with what you’re eating during pregnancy. We’re food fanatics here but we leave the medical advice to the professionals. 

Other Q's

Do you provide cutlery, plates and table cloths?

Currency we don't but we are working on eco-friendly packages that we will add to the site soon. Meanwhile, please drop us an email and we can get you a price for you.





Get in touch

Have questions about your order, or a general enquiry?