Terms & Conditions
Thank you for taking the time to read through our ‘Terms and Conditions’. By using our ecommerce site, ordering online, by phone or email you will be bound by these terms and conditions.
Who are we?
We are The Little Green Platter Company Ltd
Where can you find us?
Our website address is thelittlegreenplattercompany.com. You can contact us via the web-link or by emailing us at ‘hello@thelittlegreenplattercompany.com’. As from the 10th December 2022, you can now visit us at our delicatessen located @ 43 Church Street, Orrell, Wigan WN5 8TG.
Please note that during busy periods and weekends we may not always be able to reply to you straight away so please bear with us.
How will The Little Green Platter Company communicate with you?
We may need to contact you to give you an update on your order or reply to any questions you may have for us. If so we may respond in writing, by email or call you with the number you have provided in your order.
We may need to contact you to give you an update on your order or reply to any questions you may have for us. If so we may respond in writing, by email or call you with the number you have provided in your order.
Unfortunately, thelittlegreenplattercompany.com does not have the capability to deliver orders placed (or to be delivered) outside the UK through the website.
Overview of the ‘T&Cs’
By visiting our site, purchasing something from us or paying a deposit, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Our contract with you
When you place your order or pay a deposit with www.thelittlegreenplattercompany.com your order is recognised as an offer which, if accepted by us, will result in a binding contract.
Acceptance of your order will take place when we confirm that payment has been received on the confirmation page upon completion of your order and/or via subsequent email. At this point the contract will come into existence between you and us.
If for whatever reason we are unable to accept your order, we will let you know and you will not be charged for your order. Reasons we might not be able to accept your order might be that we have listed the product incorrectly on the website or that we have simply run out of some of our stock.
Products descriptions and services
Some of our cheeses at thelittegreenplattercompany.com are freshly cut to order by our own hands so any weights given on the website are there for guidance. We will always do our utmost to cut to the exact weights as stated but will be unable to offer you a refund where there is a reasonable tolerance from the stated weights on our site. Our promise to you is that we will always do our best to be as accurate as possible with your order and if we do cut one piece slightly under, we will try to make up the difference with the next in your order.
We have made every effort to display as accurately as possible the colours and images of our products that we are selling but they are for illustrative purposes only. Many of our cheeses, charcuterie and other products are handmade artisan products or hand prepared boards & boxes which, by their nature, vary from batch to batch. Our images and descriptions are there to give you the very best indication of what our products are like before you purchase, however you can expect there to be subtle variations from what is portrayed on this site.
Cheese is a ‘live’ product and will leave us in the best condition, our freshly cut cheeses will be carefully wrapped and delicately boxed for delivery to you. Cheese is a perishable product and will need to be cared for once you receive it.
Please also follow the storage and care instructions on the packaging of any packaged product.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
User accounts
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
Returns
Due to the nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 12 hrs of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.
Cancellations
Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations.
For larger bespoke orders, if your order is cancelled three months (or more) before the date booked, we will issue a 50% refund. Unfortunately we do not offer any refunds for cancellations within three months of the event, only date changes if we are told well in advance and have the availability. If an event needs to be cancelled due to Covid-19 related issues the above still applies. Once a booking has moved, we are unable to move again and if cancelled no refund will be given.
Order Changes
Customers can amend orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes.
Date Holding
Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates.
FOOD/PRODUCTS
Seasonal Produce and Supplier Availability
As our produce is freshly sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.
Food Handling
When fresh products are received please keep chilled and consume within 2-3 days. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to out terms and conditions the client is agreeing to dispose of any food after this set time. The Little Green Platter Company will not be held responsible for any adverse reactions to our food consumed after this time.
Dietary Requirements and Allergies
Please notify of any allergy and dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the 15 allergens listed below:
Celery
Cereals containing gluten (including
Wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds,
Hazelnuts, walnuts, brazil nuts, Cashews,
Pecans, pistachios and macadamia nuts)
Peanuts
Soybeans
Sesame seeds
Sulphur dioxide and sulphites
The Little Green Platter Company is not responsible for any adverse reactions to our food if you have not noted or made us aware of any allergies or dietary requirements in the booking and/or order process.
Social Media
Unless our customers explicitly ask us not to use images taken at their event or home, we reserve the right to use them on our social media platforms.
Substitutions
If for some reason an item you have ordered or stated within the contents becomes unavailable we will replace it with a similar product that is comparable in quality or to a similar or greater value. If we can’t do this we will be in touch with to discuss an alternative.
Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at laffinage.co.uk. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We cannot be held responsible if you give us incorrect or incomplete information regarding your order and subsequently we are unable to deliver to a correct UK address.
Ordering and delivery
The full description of our delivery procedure is available on our website.
Please make certain that you give the correct delivery details with your order. If you do make a mistake please contact us as soon as possible using the hello@thelittlegreenplattercompany.com email address. Unfortunately if the order has already been dispatched we will not be able to retrieve the parcel or accept a return.
Once your order has been dispatched our courier will make contact to arrange delivery. We always want you to receive our products in the best condition. Please remember that it may contain perishable products and therefore we would prefer that someone is available to accept the delivery so that it can be refrigerated as soon as possible. If you are not going to be in you MUST provide an alternative option for the delivery to be left. We cannot accept returns. Undelivered parcels will be returned to the depot for ‘redelivery the next day’ and we cannot guarantee how the courier will store it. This is why we only offer next day delivery and ask you to give clear instruction in the delivery comments as to where the parcel can be left in the event of you not being available to receive it.
In the event of a delay our courier should contact you to let you know. We cannot be held responsible for non-delivery due to adverse weather conditions or situations beyond our control. Any delay in dispatch and/or delivery for whatsoever reason shall not be grounds for a claim for consequential loss. You own the product once we have accepted your order and received payment in full.
User comments and feedback
We are a small family business and your business means absolutely everything to us. We’re not blind to the fact that we wouldn’t be here without you and your very valued custom and support! So we will be encouraging our loyal customers through discount codes and incentives to help us promote our business amongst their own circle of friends and contacts. To this end we will always welcome feedback on how we can improve our service and use any positive messages you feed back to us in the promotion of our business.
We’d really like to use your ideas and comments where we can. So in using this site and sharing your thoughts you are consenting to our use of this material to better our business for everyone. (thank you!)
Complaints
We really work hard and take great pride in the quality and condition of our products and it should reach you in the best possible condition. When you receive your order, please open it right away and inspect everything. If you aren’t happy with what you find, please call us and if possible take some pictures. We will do our best to put it right.
Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Changes to Terms & Conditions
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Governing Law
These terms and conditions are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English court.